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How it works

The Freshdesk connector imports and indexes support tickets from your Freshdesk account into ASSIST AI.

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Setting up

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Authorization

  1. Log in to Freshdesk — Sign in to your Freshdesk account. The user must be a verified agent, admin, or account owner.
  2. Open Profile Settings — Click your profile avatar and select Profile Settings.
  3. View Your API Key — Select “View API Key” to retrieve your key.
  4. Authorize ASSIST AI — Use your API key along with your domain to authorize your ASSIST AI connector. Note that the password field is not used when an API key is provided and will be removed in a future update. In the meantime, please enter abc in the password field as a placeholder.
Indexing
  1. Open the Freshdesk Connector Navigate to the Admin Panel.
  2. Add the Connector Select “Add Connector” from the sidebar and click on the Freshdesk tile.
  3. Create Credentials Click “Create New” and enter your Domain, Password, and API Key, along with an optional name for your credentials.
  4. Save Credentials Click “Create” to save your credentials. They will be automatically selected for use.
  5. Create the Connector Click “Continue,” choose a name for your connector, and then click “Create Connector.”
  6. Start Indexing Once the connector is created, ASSIST AI will automatically begin indexing your Freshdesk tickets.